Account and Data Deletion Request
Ecza Dolabı, NB Bilişim
You can have your account and all data linked to it permanently deleted. There are two ways.
1. In the app
Open the app and go to Settings › Delete Account. After you confirm, your account and all your data are deleted immediately.
2. By email
Send a message to [email protected] with "Account Deletion Request" in the subject line, from the email address registered to your account.
To verify your identity, the request must come from the account's own email address.
Only want to stop the processing of your health data? In the app, Settings › Withdraw explicit consent deletes your medicine, reminder and dose records and keeps your account.
Data that is deleted
- Your account and sign-in details
- All medicine records in your cabinet (name, barcode, expiry date, quantity, notes)
- All your reminders, dose records and notification settings
- Your profile details (display name, profile picture)
- Your family sharing connections and the invitations you sent
- Your consent history
Timelines
- Deletion in the app takes effect immediately.
- Requests by email are completed within 30 days at the latest.
- Complete removal from backups may take up to 90 days more.
- Records the law requires us to keep (for example purchase and billing records) are kept for the statutory period. These records contain no health data.
If you have a subscription: Deleting your account does not cancel your Google Play or App Store subscription. Cancel it separately on Android under Google Play › Subscriptions and on iPhone under Settings › Apple Account › Subscriptions.
If you use the app without an account
Without an account your data is stored only on your device. Uninstalling the app or clearing its data in your device settings deletes it. We hold no records about you.
For details see the Privacy Policy.